The IFMT Code of Practice has
been developed according to the opinions and expectations of today's
consumers. This information is obtained through in-house market research and ongoing surveys. Every six months
the data is collated and passed to an
independent Consumer Committee. The Consumer Committee consists of Irish
consumers from all walks of life, some of whom have a professional
background in a customer service related environment or the building
industry. The Consumer Committee analyse the data and is responsible for
recommending a proposal for the revised edition of the Code of
Practice. Our commitment to consumers ensures that a strong consumer voice
is heard through our organisation.
The first edition of
our Code of Practice can be found below. It is due to be revised in June
2006. When members become affiliated to the IFMT they are expected to
work within the IFMT Code of Practice, inforce on day 1 of their
membership for the
duration of 12 months. When an application is due for annual review
members will be expected to work to the current/revised edition of the
Code of Practice.
A) Your IFMT Tradesmen or
Contractor will communicate with you about your project and
discuss with you your individual needs, requirements and
specifications and provide any necessary advice.
B) Your IFMT Tradesmen or
Contractor will provide a No Obligation Quotation and
advise the date at which he/she is available to commence work.
If your quotation consists of amounts payable in advance in
respect of materials or if payment is required in instalments,
this will be clearly stated in the quotation.
C) Your IFMT Tradesmen or
Contractor will make sure that he/she has adequate insurance in
place to cover the project.
Stage 2 - During work
A) Your IFMT Tradesmen or
Contractor will commence work on the agreed date or in the case
of unavoidable delays, shall inform you as soon as possible and
re-schedule commencement at a mutually agreeable date.
B) Your IFMT Tradesmen or
Contractor will advise you of any changes that need to be made
to the original agreement as and when they arise in respect of
duration, price and/or materials and will only carry out
changes upon agreement by you.
C) Your IFMT Tradesmen or
Contractor, his/her employees and/or representatives will at
all times demonstrate respect and courtesy towards you, your property
and any of your associates connected with the project and will
pay particular attention to health and safety regulations at the
site.
D) Your IFMT Tradesmen or
Contractor will ensure that he/she has the necessary skill to
render the service, will carry out the service with due skill,
care and diligence and ensure that any materials necessary to
render the service will be sound and reasonably fit for the
purpose for which they are required.
Stage 3 - Completion and After care
A) Your IFMT Tradesmen or
Contractor will ensure that the site is left clean and tidy.
B) Your IFMT Tradesmen or
Contractor will furnish you with any materials, instructions,
manuals and/or guarantees which may be required and provide
advice or instructions regarding maintenance and after care
where applicable.
C) Your IFMT Tradesmen or
Contractor will agree to return to the site within six months
(or while works are still under guarantee) in the unlikely event
that any defects or problems which may arise.
:: The Irish Federation of Master Tradesmen :: IFMT Certified Master
Tradesmen and Contractors
